When you visit or use the Site, or use our services, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use this Site, including your searches, the properties and pages you look at, the advertisers or partners you contact and the contents of the messages you send to them. Finally, we may also collect information from any correspondence that you have with us. Collectively, we refer to this as “Your Information”.

Like all websites, our servers automatically record ‘log files’ containing information about the volume and characteristics of our Site traffic, e.g. IP address, numbers of pages viewed, length of time spent on Site. We use log files to build pictures of how our Site is used that help us to monitor and improve the service.

Some of the forms where you may enter personal information on our Site have the option to accept or decline our use of Your Information for marketing purposes.

Your Information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

When you contact OnTheMarket, we may keep a record of your communication to help resolve any issues that you might be facing.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.

We use information collected from the properties marketed on our Site to provide our services to our members and our users. We may also use this information to identify trends in the property market.

If you change your mind about being contacted in the future, please email us at dpo@onthemarket.com and tell us or, if you have consented to being contacted by third parties for marketing purposes, you will need to contact them directly.

We retain access to all personal information that we have collected from you or about you.

Whenever your personal information is shared across any of our social media channels, or with any of our partners that host our service via their website (with your consent, where necessary), their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other websites, even if you access them using links from this Site or if you can access this Site or use our services from them. We therefore recommend that you check the policy of each Site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.

We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services.

If our business enters into a joint venture with or is sold to or merged with another business entity, Your Information may be disclosed and ultimately transferred to our new business partners or owners.

If we offer or supply a service to you that is provided on our behalf by a third party we may pass Your Information to them in order to deliver the service. The categories of third parties include telephone call recording and our support ticketing systems. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) Your Information, e.g. to complete partial addresses or to augment the information we hold about you.

We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

We may disclose your personal information to enforce applicable Terms of Use, to detect, prevent or otherwise address fraud, security or technical issues, or to protect from harm the rights, property, or safety of OnTheMarket, our users, or the public. We will not otherwise disclose, sell or distribute Your Information to any third party without your permission unless we are required to do so by law.

We work hard to protect OnTheMarket and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold.

We may transfer, store, or process your data outside of the European Economic Area (“EEA”). Different countries have different data protection and security laws and some of these do not offer the same level of protection as under UK data protection legislation. However, when we appoint our service providers, we ensure they are either in the EU and covered by EU law or are covered by approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield). By submitting your personal data to us, you agree to this transfer, storing or processing.

We will do our best to protect your personal data, however, we cannot guarantee the security of your data transmitted to our Site. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

Like many websites, we use “cookies” to enable us to personalise your visits to this Site, simplify the signing-in procedure, keep track of your preferences and track the usage of this Site. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser’s help screen or manual will tell you how to do this), but please note that this may reduce the functionality of this Site and other websites. Further information can be found in our Cookie Policy.

Third parties may use cookies, web beacons, and similar technologies to collect or receive information from the website, and elsewhere on the internet and use that information to provide measurement services and targeted ads. Find out more about how you can opt-out of the collection and use of information for ad targeting here: www.aboutads.info/choices.

Our Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).