If you have signed a contract already but still do not have access to SmartMail within OnTheMarket Expert, please call Technical Support on 0808 1202 877 (option 3) or email support@onthemarket.com.

You will need to contact us at support@onthemarket.com to specify where you would like your templates to appear (for example in off market mailouts or letters), and specify whether you would like particular templates to be editable.

Within the Landlord Prospecting and Sales Anniversaries sections, there is a variable template which you can customise. If there are additional templates you would like to customise, please email support@onthemarket.com

Yes, QR codes are active regardless if it is a custom template or not.

It produces a light version of the Market appraisal guide, with reduced content.

Select Mail or X to either select or deselect all properties in a trigger. If you’re unsure what selection you’ve chosen, switch the toggle whilst watching the mailing and total cost change.

Under Admin select Image Library and select upload on the landing page.

Under Admin select Templates.

Click the small + button next to an address and select either:
1. Remove from Triggers (indicates removing them from all future mailouts)
2. Do not mail (removes them from the current mailout)

Typically 5 working days.

SmartMail data comes from whole of market, utilising data from Land Registry and the Electoral Register.

Reduced, Withdrawn and Cancelled triggers.

Up to 10 per paying branch. You don’t have to use all 10, and you can swap them out should you want different outcodes.

24 hours.